|
1. Refund We promise unconditional refund or exchange for defective goods or you find we have sent the wrong item. This return from our customers are acceptable within 7 days after receipt of the goods or original transportation bill signed by carrier from ICStation. Please follow the steps below and contact our customer service team within 7 days. 1) Please make sure items are in their original condition you received them, with all hang tags attached and in the original box. 2) Please inform us the information of defective goods. a. Order No. b. Item No. and quantity of defective goods. c. The bar code of the defective goods. d. Please take pictures of the defective goods with hang tag for us. 3) Our customer service and QC department will confirm the information, and reply you within 7 days. 4) After confirmation, we will fully refund the total price(including the goods' amount and returning shipping cost) to your account within 7 days, while the amount is frozen. 5) Refund will be active when the returning goods are received by us. 2. Replacement We promise unconditional replacement of the items you don't like or you think they are not good enough for you. This returns from our customers are acceptable within 7 days after receipt of the goods or original transportation bill signed by carrier from ICStation. While the return and exchange are not including promotion products. Please follow the steps below and contact our customer service team within 7 days. 1) Please make sure items are in their original condition you received them, with all hang tags attached and in the original box, and won't affect the secondary sales. 2) Please inform us the information of certain goods. a. Order No. b. Item No. and quantity of the unlike goods. c. The bar code of goods. d. Please take pictures of the unsatisfying goods with hang tag for us . 3) Our customer service will confirm the information, and reply you within 7 days. 4) After confirmation, we will only refund the goods' price to your account within 7 days, round trip shipping cost need to be paid by customer, and the amount is frozen. 5) Refund will be active when the returning goods are received by us. 3. Resupply & Partial refund We also offer partial refund or resupply for the missing items which are in your original order. Please follow the steps below and contact our customer service team within 7 days after receipt of the goods or original transportation bill signed by carrier from ICStation. 1) Please inform us the information of the missing goods. a. Order No. b. Item No. and quantity of missing goods. c. Please take pictures of the original box and goods with hang tag for us. 2) Our customer service will confirm the information, and reply you within 7 days. 3) After confirmation, we will refund the missing goods' price or resupply to you within 7 days. |